Papaya Wins Casino - プレイヤーが不正な入金について苦情を言っています。

They have been taken payments off my bank card without my consent

Dear rayjay3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the money deducted from your bank account and credited to your casino account? Have you communicated this issue with your payment provider and the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Have you previously deposited funds into your casino account using the same payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i Don’t remember ever using this casino ! I thought my son had made these transactions , until it happened again this week when my son wasn’t here so that when I knew it’s some kind of fraud , it’s left me with no money an I’m trying to bring up 4 children on my own one which is disabled

Do I understand correctly that you do not have an account in this casino? Could you please forward your bank statement and highlight disputed transactions? My email address is petronela.k@casino.guru. Have you contacted your bank already? Thank you in advance.

Dear rayjay3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.