Paradise 8 Casino - プレイヤーのバランスが下がりました。

The casino took 25.00 out of my account and I never got credit for it. Ive emailed them and went on their chat and no one responds they are ignoring me im not happy

Dear Kristin,

Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions. Was your balance reduced during withdrawal? Are you verified in the casino? Did the casino give you any explanation. Also please if you have any proof or relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.

Best regards,

Nick

Yes I am verfied at the casino it said my transaction was denied but ot shows on my bank account 25 dollars was taken out there were two 25 dollar transactions that day one was good the second one said denied but the money was taken out of my bank account. The casino said check with my bank so the bank said talk to the casino all i want is them to give me credit for the 25 dollars they got so i can play the slots.

Dear Kristin,

Could you send us some relevant proof from your bank account as well as casino account that you have made 2x 25 dollar deposits, as well as a proof that the 25 dollar was not send back to your bank account. Please send it to my above mentioned e-mail adress.

Thanks

Dear Kristin,

We haven't receive any proof from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

We are now rejecting the complaint as the player was non-responsive.