Paradise Casino - プレイヤーの出金が遅れている。

Hello, despite my fully verified account, the casino does not pay out my money! I have already contacted support via email and have not received an answer! In the live chat they always tell me I have to wait! All in all, nothing is happening there!

Hallo trotz meinem voll verifizirtem Account zahlt das Casino mein Geld nicht aus! Ich habe bereits den Support per Email kontaktiert und habe keine Antwort erhalten! Im live chat sagt man mir immer ich muss warten! Alles im allem tut sich dort gar nichts!

Dear marcelcurraslago,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, the money has now been paid out and the case has been resolved!

Hallo das Geld wurde nun ausgezahlt der Fall ist somit geklärt!

Dear marcelcurraslago,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru