Patrick Spins Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I made a 165€ depoit via BTC on 4th September. The BTC was sent successfully to the wallet address connected to my casino account but was never credited. I made a deposit via the same payment method before and it worked fine. Its been one week now and the live chat agent is telling me that the casino is investigating and in contact with the payment provider. My transaction can be checked online. Its unacceptable to wait for a crypto deposit that long.

Dear PrinceNaseem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi,

everytime a deposit is made a new address is generated. So the wallet address was unique and is only connected to my account. And yes I made a deposit before and it worked just fine.

I provided the casino the hash as well as the address I sent the BTC to. Its all verifiable online.

I understand. Could you please provide the hash to me as well? My email address is petronela.k@casino.guru. Thank you very much in advance.

Of course. Email was sent out with all relevant information. Thanks.

My deposit was credited as of today. This complaint can be closed and marked as solved. Thanks.

Regards

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PrinceNaseem, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru