Pix Bet Casino - プレイヤーのアカウントは閉鎖されました。

my account was blocked and i had previously deposited 500.00 and made a full remittance and withdrew 1600.00 my account was blocked! email: c***@gmail.com

MINHA CONTA FOI BLOQUEADA E ANTES JA TINHA FEITO DEPOSITO DE 500,00 E FIZ UMA REMESSA TOTAL E SAQUEI 1600,00 MINHA CONTA DEU BLOCK! EMAIL: c***@gmail.com

Dear contatojuangomes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that R$500 is being held in your casino account?
• Did you activate any bonuses on top of your deposit?
• Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i did activate the casino bonus, but then it was reset and i was left with only my real balance and the profit i made, which is a total of 1600 (500 real balance), and the rest IS PROFIT.

plus, i had my account blocked by their mistake, if they are not going to pay me my profit too, at least return my INVESTMENT!

ativei bonus sim de cassino, mais depois foi zerado e fiquei apenas com meu saldo real e lucros que obtive, que da um total de 1600 (500 de saldo real), e o restanTE É LUCRO.

mais, tive a CONTA BLOQUEADA por erro deles, se nao forem me pagar meu lucro tambem, devolvam pelo menos meu INVESTIDO!

Thank you very much for your reply, contatojuangomes. Which games did you focus on - slots, live casino, sports betting, etc.?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear contatojuangomes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

has now been resolved!

atualmente foi resolvido!

Dear contatojuangomes,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru