Planet 7 OZ Casino - プレイヤーの撤退は遅れています。

Been waiting over a month for two withdrawals of 1500 . They have escalated 4 times but still pending.keep getting apologies over chat but nothing resolved .

Dear Michelle,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino? Do I understand correctly that you have accumulated your winnings purely from No Deposit bonuses?

In the meantime, I would suggest checking our review for Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Wire transfer. Won off cash back , and free spins but played well over what was required. Thanks

Thank you very much, Michelle, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Michelle!

From now on, I will try to help you with your issue. I would like to invite Planet 7 OZ Casino to join this discussion.

Thank you.

Hey all,

Apologies for the radio silence over here, I was out on holiday the last couple weeks.

Good news though Michelle, full payment went out to our 3rd party payment providers on the 30th of December for you. It can take them up to 10 business days in some cases on delivery but if you haven't received it yet, it should be forthcoming in the days to come.

Best wishes and happy New Year!

Nick and Planet 7

Thank you Nick and Planet 7 OZ Casino for the information.

Michelle, could you please confirm after you receive your withdrawal?

Hello Michelle!

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Still nothing!!

Hello Michelle!

As mentioned above by Nick and Planet 7 OZ Casino, the funds should be on their way to you. I would like to kindly ask you for a bit more of patience and please, keep us informed when you'll receive it.

Hello Michelle!

Are there any news with your payment?

I am extending the timer for another 7 days, so you can inform us of any outcome.

Unfortunately, the player hasn’t responded to our questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.