Playbetr Casino - プレイヤーのアカウントが閉鎖されました。

Hello kaladzi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playbetr Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did verify your account before depositing there? Did you hear anything regarding a refund from the casino since they closed your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did not verify my account because the very next day when i tried to login I was unable to login. But I am ready to do whole KYC that they will ask, literally everything to just get back my money. But when I saw that they are Curacao license/based I knew that there's no chance for it, anyway I want to spread the word about how unprofessional they are.

No the casino did not contact with me in any way, I wrote them mails 5 times and its been 3 weeks+ and they haven't replied to none of it. Simply ignoring

Any answer from their side?

Hello kaladzi,

We did not contact the casino yet as the first step is to get as much information from the player as possible. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kaladzi,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Playbetr Casino to join the conversation and participate in the resolution of this complaint.

Dear Playbetr Casino,

Can you please clarify why the player's account has been blocked?

Kind regards,

Adam

Hello kaladzi,

I have now made contact with the casino and the case is being discussed via e-mail. Can I please ask you to clarify if your account has been used for sports betting or casino games?

Kind regards,

Adam

Sports betting, I did only two bets and the next day I was not able to login. I have all the proofs to show

Dear kaladzi,

I am afraid that we do not currently have a branch that deals with sports betting complaints. While this is something that we may do in the future, we currently do not have enough insight into sports betting to be able to advise you correctly.

We would normally recommend you try submitting a complaint to one of these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

However, the casino has provided information showing that you have already submitted a complaint about this issue to Sportsbook Review, so it may be best to await their decision at this point.

For the reasons stated above, we are unable to assist any further with this case and so the complaint will now be rejected.

I am sorry that we could not be of more help on this occasion.

Kind regards,

Adam