Playbetr Casino - プレーヤーは自分のアカウントにアクセスできません。

I am not able to log in to the site, I entered the chat and they say to send an email but the email does not respond, it has been 3 weeks since I sent the email.

nao estou conseguindo logar no site, entrei no chat e dizem pra enviar email mas o email nao responde, ja faz 3 semanas q enviei o email.

Dear tomsk8pro1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time you could log into your account?

Do I understand correctly that 300 R$ (dispute value) is being held in your account? Have you accumulated these funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I was only able to log in the first time, I didn't use any bonuses. When I put email and password on the login page and put it to enter it loads redirects to another page and returns to the same login page.

Só consegui fazer login a primeira vez, não usei nenhum bônus. Quando coloco email e senha na página de login e coloco para entrar ele carrega redireciona para outra página e volta para a mesma página de login.

Thank you for your reply, tomsk8pro1. Could you please advise to which website you are being redirected?

Additionally, if the casino replied to you in the meantime, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

He tries to redirect but returns to the same login page, I have not been answered by email until today. I only said it in the chat and even in the chat I only said 2 times that they weren't answering the email that they told me to wait for the answer there, then I couldn't talk again even through the chat.

Ele tenta redirecionar mas volta pra mesma página de login, não me responderam por email até hoje. Só falei no chat e mesmo pelo chat só falei 2 vezes q não estavam respondendo no email q me disseram pra esperar a resposta por lá, depois nem pelo chat consegui conversar de novo.

Do I understand correctly that 300 R$ (dispute value) is being held in your account? 

Yes, that money stayed in the casino but I can't withdraw it because they don't let me log into the account.

Sim, esse dinheiro ficou no cassino mas não posso sacar pois não me deixam logar na conta.

Thank you very much, tomsk8pro1, for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear tomsk8pro1,

I’m sorry to hear about the situation. I’ll contact the casino and try my best to resolve the issue as soon as possible. In the meantime, could you please advise if you’ve tried logging into your account from another browser or device, or alternatively, clearing cookies in the browser you’re currently using?

I would like to invite Playbetr Casino to join this conversation and participate in the resolution of tomsk8pro1’s complaint. Any relevant information can be sent to andrej.p@casino.guru.

Dear tomsk8pro1,

Please be informed that we managed to get in touch with the casino representative. Your case is currently being discussed in a private conversation. As additional time is needed for investigation of the issue, I’m extending the timer by 7 days.

In the meantime, could you please let us know if you are aware of being permanently banned from the network of websites Playbetr belongs to?

No, they didn't say anything to me, they never answered my email and in the chat they just said to contact me by email.

Não, eles não me disseram nada, nunca me responderam o email e no chat só disseram pra entrar em contato pelo email.

And what is the network of sites that belong to them? And what was the reason for the ban?

E qual é a rede de sites q pertence a eles? E qual o motivo do banimento?

Dear tomsk8pro1,

Thank you for the replies. Unfortunately, I don’t have that information. The operator of the website doesn’t include a list of the websites that are related to Playbetr, nor was I able to find this information online.

Allegedly, you were found employing a prohibited strategy while placing bets on sports on Playbetr as well as on other websites belonging to the network. As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get more information, but at the same time, I’m forced to reject your complaint.

I recommend you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

If it’s convenient for you, we can continue our communication through e-mail. My email address is andrej.p@casino.guru.

Thank you very much for your understanding.