PlayBread Casino - プレイヤーは撤退を要求することができません。

I can't withdraw my money, I already have a 2fa but they still won't allow me and in their FAQ section it says we can withdraw even not having a 2FA. Customer service is not replying.

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether you have a pending withdrawal, that hasn't been processed, or you are not able to request the withdrawal at all?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I still can't access the withdrawal page, it says i need a 2fa but i can't click next. ( I already have a 2fa)

Thank you for your reply, Ivan. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Dear Ivan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.