PlayLive Casino - プレイヤーの賞金には予期しない賭け条件が適用されます。

I am sick and tired of these thiefs!!! I never play with bonus, i won this amount by depositing R10000. No one informed me of the wagering, now i have to wager this 30 times the win!!!!!

on friday i won R154000, withdrawel of R25 000 went through so i played the rest a bit to see if i can get it up since i can only withdraw next another R25 000. Within an hour that money was gone!!

complained about it and yes, the same old bullshit!! I have pictures of my winnigs, may i share here???

Also, i never take bonusses, i hate them, i want to see my real balance evertime i push that button!!! PLEASE HELP!!!

Dear Zamoribdy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot of your balance, with the real balance and bonus balance distinguished?

Could you please confirm if you activated any type of bonus?

Could you kindly specify what the current balance in your account is? Have you played away all your winnings after you requested a withdrawal of R25000?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Zamoribdy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day Veronika

I have never unlock bonusse, except for the day before i closed my acc one of you agents give me one to reconsider acc deactivation. I have since closed my acc because of a loss of R50 000 on mighty fish.

All of the winnings was lost, deposited another R10 000 and then won a jackpot of R167 400, wich was then wagered and my R10 000 deposit was once off gone. I hate bonuses because i all ways want to know my real balance and don’t like the wagering. I did not activate a bonus.

i have closed my acc, so no balance.

Regards

Since you have no balance in your account and lost all your money during gameplay, I am afraid we are unable to assist you at this time.

I recommend contacting our complaint resolution center as soon as any issue with an online casino arises, before deciding to play your balance away.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.