PlayMillion Casino DE - プレイヤーはすべての取引の概要を要求しています。

Ladies and Gentlemen

the casino is not responding to my GDPR request.

Kind regards

Eric G***

Sehr geehrte Damen und Herren,

das Casino reagiert nicht auf meine DSGVO-Anfrage.

Mit freundlichen Grüßen

Erik G***

Dear erikglaeser1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account is still accessible? From which period you’d like to receive your transaction report?

Moreover, I would like to inform you, that most casinos save information like this only for a specific period of time (for example 3 months, one year etc.) therefore, I am not sure we will be able to help you with this matter.

Looking forward to hearing from you.

Best regards,

Kristina

Ladies and Gentlemen

Thank you for your response. I no longer have access to my account. But even there, not all deposits were visible. I would like an overview of all transactions made since I opened the account.

Note: Every casino is obliged to document all transactions and to keep them for a longer period of time - usually 10 years. This is what the money laundering guidelines stipulate. Likewise, according to the GDPR, I have a right to inspect this data.

Thanks and best regards

Eric G*****

Sehr geehrte Damen und Herren,

vielen Dank für Ihre Antwort. Ich habe keinen Zugriff mehr auf mein Konto. Aber selbst dort waren nicht alle Einzahlungen einsehbar. Ich möchte einer Übersicht aller getätigten Transaktionen, seit dem ich das Konto eröffnet habe.

Hinweis: Jedes Casino ist verpflichtet, alle Transaktionen zu dokumentieren und über einen längeren Zeitpunkt - meistens 10 Jahre - aufzubewahren. Das schreiben die Geldwäscherichtlinien vor. Ebenso habe ich ja nach der DSGVO ein Recht auf Einsicht dieser Daten.

Danke und mit freundlichen Grüßen

Erik G*****

Thank you very much for your reply, erikglaeser1. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I forwarded the mail.

Kind regards

Eric G***

Hallo Kristina,

ich habe die Mail weitergeleitet.

Mit freundlichen Grüßen

Erik G***

Thank you very much, erikglaeser1, for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello erikglaeser1,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please help erikglaeser1 with his request?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

One more time, I am extending the timer. (because of the holidays)

Hello erikglaeser1,

With my colleagues, we discussed what to do in your case because the nature of your complaint is something that we are usually not solving.

We decided that we were not the organization that should handle these complaints. (how to penalize the casinos, and for what, if the accounts were already closed. Not to mention that many of these casinos are located outside the EU, and different law is applied)

After careful consideration, we decided to close your complaint because we can't help you here. We are not GDPR experts.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.