PlayZax Casino - プレイヤーの撤退は遅れています。

In October 2021 I asked for a bitcoin withdrawal, copy and paste my address and I didn't get anything and they left it as incomplete I've been contacting for months but they only tell me that they are seeing it and they haven't sent me the hash and it doesn't appear in my withdrawal history my address, not like in another withdrawal that I made to my card that does appear and in my Binance account I have everything without restrictions, I just want my withdrawal to be completed on my card or on my Binance but I have been waiting for 9 months and They go and tell me that they already sent it when there is not even a proof and nothing came to me, photo of my withdrawal history:

En Octubre de 2021 pedí un retiro por bitcoin copie y pegue mi dirección y no me llego nada y lo dejaron como incompleta llevo meses contactando pero solo me dicen que lo están viendo y no me han enviado el hash y en mi historial de retiros no aparece mi dirección, no como en otro retiro que hice a mi tarjeta que si aparece y en mi cuenta de Binance lo tengo todo sin restricciones, yo solo quiero que se complete mi retiro en mi tarjeta o en mi Binance pero ya llevo 9 meses esperando y van y me dicen que ya lo enviaron cuando no hay ni una prueba y a mi no llego nada, foto de mi historial de retiros:

Dear NicolasitOP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the withdrawal has been requested on the 23rd of August 2021? Were your winnings accumulated with or without an active bonus?

Have you received the other winnings via wire transfer, please?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

My winnings were accumulated with a bonus but I finished playing it so I could withdraw the other withdrawal if it reached my bank account and the August one did not arrive although they told me that they did send it but then recently they told me no the request was incomplete

I am looking forward to your response

Mis ganancias se acumularon con un bono pero lo termine de jugar para así poder retirar el otro retiro si me llego a mi cuenta bancaria y el de agosto no me llego aunque ellos me dijeron que si lo enviaron pero luego hace poco me dijeron que no que la petición estaba incompleta

Espero su respuesta

Thank you very much, NicolasitOP, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello NicolasitOP,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite PlayZax Casino to join the conversation and participate in the resolution of this complaint.

Dear PlayZax Casino,

Can you please provide further information regarding the status of the player's withdrawal?

Kind regards,

Adam

Hello,

First, we are very sorry to hear about this inconvenience.

We checked on our side and figured that the payment was made but apparently didn't go through. We didn't notice this at the moment.

The payment will be reissued but we will need this complaint to be entirely removed from the website.

Thanks in advance.

Best,

Ok, if you prefer to do it by bank transfer, I will request my data again without any problem

All the best

Ok, si prefieren hacerlo por transferencia bancaria le solicito de nuevo mis datos sin ningún tipo de problema

Un saludo

Dear Playzax Casino,

Thank you for the update regarding the reissue of payment to the player. When the player has confirmed receipt of the payment we will of course close the complaint as "Resolved" and there will be no negative effect on the casino's rating.

Please understand it is our policy that we never remove complaints from our website.

Dear NicolasitOP,

Please let us know when payment has been received.

Kind regards,

Adam

I write so that the chat does not close today

I haven't received anything yet, so I'm still waiting for the withdrawal, if the playzax people want to do it better, do it by bank transfer to my Nuri account and that way we avoid mistakes

All the best

Escribo para que no se cierre el chat hoy

Aun no me ha llegado nada, así que sigo a la espera de la llegada del retiro, si quieren mejor los de playzax hacerlo por transferencia bancaria a mi cuenta de Nuri y así nos evitamos de errores

Un saludo

Hello NicolasitOP,

Thank you for the update. We normally suggest allowing 14 days for a payment to reach you from the time of processing, so I am sure it will just be a matter of time.

Dear Playzax Casino,

Could you please provide an update on the status of the withdrawal?

Kind regards,

Adam

Dear NicolasitOP,

Have there been any further developments regarding your payment?

Kind regards,

Adam

At the moment I have not received anything

Nor any email updates

All the best

Por el momento no me ha llegado nada

Ni tampoco ninguna actualización por email

Un saludo

Thank you, NicolasitOP.

We would like to ask Playzax Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I just received the withdrawal to my Binance account after so long

Thank you Casino Guru for solving this problem

and Thanks to Playzax for making the withdrawal even if it took so long

A greeting and I hope you do well 😉

See You Space Cowboy

Me acaba de llegar el retiro a mi cuenta de Binance después de tanto tiempo

Gracias Casino Guru por resolver este problema

y Gracias a Playzax por hacer el retiro aunque fuera tan tardado

Un saludo y espero que os vaya bien 😉

See You Space Cowboy

Hello NicolasitOP,

I am glad to hear that your issue has been resolved and you have received your payment.

I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam