PNXBet Casino - プレイヤーのアカウントがブロックされました。

Hello Casino Guru,

My account has been client locked since August and they did not want me to withdraw my balance for at least 365 days since the client locked happen. I am a player of ther agent system and now the PNXBEt is prohibited in the Philippines. They did not make any actions to release my account and allow me to withdraw my money. If you ask them what is the violation, they just send me a general message and not stating any specifics. Attached is a screenshot of my agent trying to withdraw my money

Dear Joevee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, I do apologize, but I'm not familiar with the agent concept. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. The account has been played with different games. But when I made a sports bet and won. They blocked my account for 365 days. How in the hell will a player wait for a year? It's been 4 months, I think it's enough time for investigation.

Account verification is complete btw.

Thank you very much, Joevee, for your reply. Since you have confirmed that the investigation was initiated after you placed bets on sports, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.