PNXBet Casino - プレイヤーのアカウントはブロックされています。

Dear ceejaym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can see that you've done your homework and you are thoroughly prepared and informed about our ways of investigating. We really do appreciate it 🙂

Could you please advise if the disputed funds are in your agent or player’s account? Please clarify if the issue is related to your winnings or commission. Thank you in advance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Yup, i just read all of the complaints here and i am amaze how you handle and carefully investigate everyone complain, so i am confident you can help me with my problem.

i have my own account and i already verified by them thru submitting every requirements they need.

In first, i can withdraw the amount i want after winning within the day. so i can control my self to not being greedy for more winning.

and one day i almost won double of my deposited amount.

then when i want to withdraw it. They reject my withdrawal. and then they locked my account.

Thank you very much, ceejaym, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Petronela,

Thank you so much ! Your efforts are much appreciated 😀

Dear Martin,

Good day sir, i hope you can help me in this matter 🙂

Hello ceejaym!

From now on, I will take care of your complaint. I would like to invite representatives of PNXBet Casino into this complaint in order to help us resolve the issue.

Dear Martin,

Thank you so much ! 🙂

We would like to ask PNXBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.