PNXBet Casino - プレイヤーのアカウントはブロックされています。

The Pnxbet Casino lock my account without informing me and rejecting my widrawal.

As a player I ask to the customer seevice what I did wrong they dont even tell me what theybjuay said its under review and im not the only one having experience like that. Now i want to withdraw my money on my account but its locked and they said wait 45 to 365 days.

Its so unfair when you know you did not break their rules and they dont even answer me why and how.

Hello Jessa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Also, I see that you’ve submitted 2 almost identical complaints, however, both have different dispute values. Would you be so kind and clarify how much money is being held by the casino?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jessa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.