Punterz Casino - プレイヤーの入金が遅れています。

Hello. I deposited 50 euros a week ago and still haven't received the money in my casino account. They claim that the money will be returned to me within 5 business days. As of today, I still haven't received them back.

Dobry den.vlozila som 50 eur pred tyzdnom.do teraz som neobdrzala moje peniaze na ucet kasina.Tvrdia ze peniaze mi budu vratene do 5 pracovnych dni.Do dnes sa mi nevratili

Dear Sero123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punterz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas