QuickCasino - プレイヤーの撤退が遅れています。

I played at quickcasino and won 10,000 SEK, which I withdrew. I made both the deposit and the withdrawal via Swish. I did not use any bonus. I have now been waiting for 3 days for my withdrawal. Customer service claims that it has been sent from their end but that there are delays with Swish payments? I contacted the bank, and they said there are no issues.

Swish payments are processed immediately once the sender approves them. They are trying to scam me out of my money!

Spelade på quickcasino och vann 10000kr som jag tog ut. Gjorde både insättning och uttag via swish. Använde ingen bonus. Har väntat i 3 dagar nu på mitt uttag, kundtjänst påstår att det är skickat från dem men att de har förseningar på swishbetalningar? Har kontaktat banken som säger att det inte är några problem.

Swish betalas direkt avsändaren godkänt. De försöker lura mig på pengarna!

Dear flikkis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I haven't had to submit any documents or anything at all. They have not demanded it. Withdrawals via Swish should take a few minutes according to the bank. Have even contacted the bank to find out if they had any delays with swish and they haven't. Casinoyät claims that the withdrawal is processed and paid out but that they have delays with swish. And now they claim to contact the finance department to investigate. I've read lots of reviews where people wrote that they don't get the withdrawals.

Jag har inte behövt skicka in några dokument eller något alls. De har inte krävt det. Uttag via swish ska gå på några minuter enligt banken. Har till och med kontaktat banken för att höra om de haft några förseningar med swish och de har de inte haft. Casinoyät hävdar att uttaget är behandlat och utbetalt men att de har förseningar med swish. Och nu påstår de att de ska kontakta ekonomiavdelningen för att utreda. Jag har läst massor med recensioner där personer skrivit att de inte får uttagen.

Dear flikkis,

• Could you please share any updates regarding your withdrawal?
• If the issue persists, could you please share a screenshot of your withdrawal in your transaction history in your casino account and any recent correspondence with the casino regarding the issue?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear flikkis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.