Raging Bull Casino - プレイヤーの賞金は没収されました。

I MADE A DEPOSIT AND WHILE I WAS SPINNING THE REEL MY ACCOUNT BALANCE WENT FROM $1700.00 TO $88.00 THEN WAS UNABLE TO LOGIN AND CUSTOMER SERVICE FAILED TO RESPOND TO MY PROBLEM AFTER 10 HOURS OF NOTIFYING THEM.

SCAM. SCAM SCAM..

DONT WASTE YOUR TIME OR MONEY WITH THIS WEBSIGHT.

Hello Gina,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the screenshot you attached, and I can see on the bottom of it, that coupon "FREE75" was redeemed. Were your winnings the result of playing with this bonus, please?

Thank you in advance for your reply.

Bets regards,

Kristina

I wasn't trying to cash out I was still playing so I don't know or understand why the money was taken and where It was taken to. Why did

Why did I not get the chance to continue playing

Thank you very much Gina for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gina,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Can you tell us why these winnings were confiscated, please?

I have no idea, I never requested to withdrawal any amount.

Hey Kristina, Viliam, Gina,

Some of our coupons are programmed to automatically remove the non-cashable balance once you have met the playthrough requirement. In this case the maximum cashout was $100 which would have been eligible for withdrawal at that point had you opted to do so. The non-cashable funds are removed as a courtesy as any additional winnings would be ineligible for withdrawal. The $88 was the result of continuing to play after the non-cashable amount was removed.

I see you've opted to deactivate your account for personal reasons however I hope this answers your question and our Customer Service department is available 24 hours a day 7 days a week, real people available to assist you any time.

Best wishes,

Nick and Raging Bull

Dear Gina,

Let me summarize current situation. You took no deposit bonus with code "FREE75" and won over $1700. This bonus has max cash out $100, so Casino took the rest of winnings according T&Cs and your final amount of $88 is just result of continuing to play after the non-cashable amount was removed. If you have any additional information, please contact me, otherwise I will close this case as unjustified complaint in 7 days.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.