Roku Casino - プレーヤーがカジノに連絡できません。

Live,

I created a topic for an identical complaint but I noticed that I misplaced my email details. So I re-created and now the details are fine.

Basically I tried to access my account from another device but I got my password wrong 3 times, my account was locked and even after recovering the password the message appears:

I can't contact ROKU Live Chat in any of the languages (ENG can't either) and I've already sent several emails to unlock access to my account.

I still haven't gotten any response from them and I've been waiting since Monday.

At the moment I have €200 "stuck" on the site and I would like you to unblock my account as soon as possible, I ask for your help to resolve the situation.

Thank you very much.

Viva,

Criei um tópico para uma reclamação idêntica mas reparei que coloquei mal os detalhes do meu email. Por isso voltei a criar e agora os detalhes estão bem.

Basicamente tentei aceder à minha conta por outros dispositivo mas errei a minha password 3 vezes, fiquei com a conta bloqueada e mesmo depois de recuperar a password aparece a mensagem:

Não consigo contactar o Live Chat da ROKU em nenhum dos idiomas (ENG também não) e já mandei vários emails para me desbloquearem o acesso à minha conta.

Ainda não obtive qualquer resposta da parte deles e estou desde Segunda-Feira à espera.

Neste momento tenho 200€ "presos" no site e gostava que me desbloqueassem a conta o mais rápido possível, peço a vossa ajuda para resolverem a situação.

Muito obrigado.

Hello mynameismikaa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly got your account blocked? Did the casino ever respond to you before?

Looking forward to your answer.

Regards,

Nick

Dear mynameismikaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.