Rollerum Casino - プレイヤーはカジノに100ユーロを入金するよう求められます。

I won $112,935.80 on the site rollerum.com using the real bonus. When I tried to confirm and withdraw, I was asked to deposit 100€ to prevent fraud and speed up verification. I requested an alternative method to verify my identity, such as through documents, but have received no response so far.

Ho vinto 112935,80 Dollari sul sito rollerum.com utilizzando il real bonus ,al momento della conferma e del prelievo mi viene chiesto di versare 100€ per evitare frodi e per velocizzare la verifica ,chiedo un modo alternativo per verificare la mia identità,ad esempio attraverso documenti ,per ora nessuna risposta

Dear Sasso,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’ve encountered.

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant "verification deposits," especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount, such as €100, in exchange for promised payouts of tens of thousands of dollars. Unfortunately, once the deposit is made, these casinos typically cease communication, leaving players without their money or winnings.

I strongly advise you not to deposit any funds to this casino and to remain cautious moving forward.

Therefore, let me ask you the following questions:

• Have you made the requested deposit of €100 to the casino?
• Could you please provide more details about the bonus you activated and played with? Was it a free bonus?

Your answers will help us better understand your situation and determine the next steps. Thank you in advance for your cooperation.

Best regards

Veronika

Hello, the bonus was high, €1250, I did not make any deposit, only the first parts of the verification with video identification, it is a Curacao license, I do not know if a complaint can be made

Salve,il bonus era alto,1250€ ,non ho effettuato alcun deposito ,solamente le prime parti della verifica con l’identificazione video ,si tratta di licenza curacao,non so se si può fare una denuncia

Thank you very much, Sasso, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sasso,

I am Michal, and I have taken responsibility for addressing your complaint. I have thoroughly examined your situation and will reach out to the casino to explore how I can assist you. In the meantime, As already advised by my colleague Veronica I strongly advise against making any deposits to the casino, as this could potentially lead to your losses. The casino's approach regarding your initial deposits does not align with the standard practices observed in reputable casinos. I completely understand your excitement about significant winnings, and I can imagine that even the additional deposit would not pose a significant issue if it were sure you would receive the winnings; however, we have encountered similar instances where newer casinos, lacking a solid track record of successful payouts and with quite questionable licensing (in this case all suggest that the advertised licenses are Fake), have regrettably proven to be fraudulent.

We would like to invite Rollerum Casino to join the conversation.

Dear Rollerum Casino,  

I would appreciate your assistance in clarifying the reasoning behind your request for a notably high deposit of $100 to enable the release of the player's winnings. Generally, the standard Know Your Customer (KYC) process involves the submission of identity verification documents, such as identification cards and proof of residence. While it is common to require a verification deposit for payment methods, these amounts usually fall within the range of $10 to $30. Your current approach seems to differ from the typical practices observed in the industry. If there are additional factors influencing this situation that cannot be disclosed publicly, I kindly ask that you share them with me at michal.k@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.