Rouge Casino - プレイヤーの撤退が遅れています。

Hi,

I hope someone can help me.

I deposit 750 euro and I won 2000 euro. I'm already waiting for one month and still my withdraw status is on awaiting/pending.

I've got standard the same text when I try to chat with them. The same names in the chat are also on other gambling sites... also weird.

Can someone help me with getting my 2000 euro? Maybe contact them?

Thank you so much for helping!!

Dear Edonis,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if your account was fully verified?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hi Tomas,

I'm fully verified. Can you please try to contact them, sometimes it just helps if they see that another party is involved .

Many thanks

Dear Edonis,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.