Rouge Casino - プレイヤーの撤退は遅れています。

Waiting for payment...used 400% bonus and deposited 20...so played with 100 eur and 50 free spins...

After days I managed to implement everything...was down to 2,400..then down to 1800...I wanted to pay them out...great..probably won't work...why is that allowed?? Why ?

Warte auf Auszahlung...hatte 400% Bonus genützt und 20 eingezahlt...spielte also mit 100 eur und 50 Freespinns...

Nach Tagen schaffte ich es alles umzusetzen...war auf 2.400 ..dan runter auf 1800 ...die wollte ich auszahlen...super ..wird wohl nichts...warum das erlaubt ist ?? Warum ?

Dear Alen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Thank you very much in advance for your reply.

Best regards,

Kristina

I applied for it on March 4th, 2022

Sry, I should have waited longer...but since I've only read negative reviews...I thought the sooner the better...

Beantragt habe ich es am 4.03.2022

Sry ich hätte länger warten Sollen ....aber da ich nur Negative Bewertungen gelesen habe...dacht ich desto früher desto besser...

You are super fast with the answer...nice

Ihr seid super schnell mit der Antwort...nice

Thank you for your reply, Alen. In this case, I would recommend that we wait for a little bit longer. I will set the timer for additional 7 days to give the casino 2 full weeks to process the payment, and if there is no development by the end of this time frame, we will intervene. Please, keep us updated in the meantime.

Thanks

Danke

Dear alleenn1,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Have you made any successful withdrawals before? Could you please confirm that you passed the KYC?

Hello..

No payout received...

What is KYC???

Hallo..

Keine Auszahlung erhalten....

Was ist KYC ???

Account is verified

Konto ist Verfiziert

Payout still in process...up to 21 days it says .

Auszahlung noch immer in Bearbeitung...bis zu 21 Tagen steht dort .

Have you accumulated your winnings with or without an active bonus? What payment method to withdraw your winnings have you opted for, please?

Deposit through my account

Einzahlung über mein Konto

Bonus 400% and I deposited 20 and then played with 100...

Bonus 400% und 20 habe ich Eingezahlt und dann mit 100 Gespielt...

It's the same with Maximum Casino...the same...400 eur paid out...nothing has come up yet...

Regards. Alen

Es ist das selbe mit Maximum Casino...das selbe...400 eur Ausbezahlt..bis jetzt nichts gekommen...

MfG.Alen

Thank you very much alleenn1 for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much....but I think I'll get nothing here and I'll never see my winnings.

Danke vielmals....aber ich denke das ich hier leer ausgehe und meine Gewinne nie sehen werde.

Hello, alleenn1,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Rouge Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Rouge Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Hello CasinoGURU team

Thank you again for your effort and help .. you are top ..

Today I sent another request to Rouge Casino regarding the withdrawal and for the first time I received an answer..

I'm sending this to you now so you can read it too.

THANK YOU CASINO GURU!!!

Hallo Casino GURU Team

Ich danke euch noch einmal für eure Mühe und Hilfe ..Ihr seit Top..

Heute habe ich an Rouge Casino nocheinmal eine Anfrage gestellt bezüglich der Auszahlung und zum ersten Mal eine Antwort erhalten ..

Ich schicke euch diese jetzt damit ihr es auch lesen könnt .

DANKE CASINOGURU!!!

Great news, alleenn1!

Thank you for letting us know about the progress. I am glad the things moved forward. Although we have not got any reply from the casino, they have likely read my emails.

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

However, I would like to keep this complaint open until your confirmation regarding successful withdrawal or an update.

Please let us know once you receive the payment.

Hi

Ok, I will..

But I think Rouge Casino won't pay...

Hallo

Ok werde ich..

Aber ich denke Rouge Casino wird nicht zahlen...

Hello, alleenn1,

I am sorry for my delayed reply.

Is there any progress on your issue? Did you receive any other information from the casino's customer support?

Hi

No...

No response from Rouge Casino

That will probably not work with the payment....(((

Thanks for your effort...

Hallo

Nein...

Keine Antwort seitens Rouge Casino

Das wird wohl nichts mit der Auszahlung....(((

Danke für euer Bemühen...

Unfortunately, the casino did not contact us. I am sorry there is no progress on your issue at all.

We would like to ask Rouge Casino Team to reply to this complaint, especially to my post from the 6th of April. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

OK thanks

For me it was immediately clear that Rouge Casino does not pay out winnings...

But it's not just Rouge Casino...

Casino Maximim also owes me a profit of 400 euros.

The same problem

Ok ...Danke

Für mich war sofort klar das Rouge Casino Gewinne nicht auszahlt...

Aber es ist nicht nur Rouge Casino...

Auch das Casino Maximim schuldet mir einen Gewinn von 400 Euro..

Das selbe Problem

I got this email again after my 10th request. (see photo)

Diese Email habe ich nach meiner 10ten Anfrage wieder bekommen .(siehe Foto)

Casino Maximum I've been waiting for 400 euros for 1 month...if you're interested.

Regards. Alen

Casino Maximal warte ich auch seit 1 Monat auf 400 Euro...falls es euch Interessiert.

MfG.Alen

I am sorry about your situation and I understand your frustration.

However, if you are experiencing troubles in any other casino, I recommend you file a new complaint separately.

I have...but whatever...Rouge Casino should finally pay out my winnings...

Hab ich ...aber egal...Rouge Casino soll endlich meinen Gewinn Auszahlen...

Dear alleenn1,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I recommend you to be patient and to wait. In case of any progress, feel free to let me know about it at branislav.b@casino.guru

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru