Rouge Casino - 選手の退場が遅れました。

Been trying to withdraw from here long time before this amount it was 1600 which I waited over 3 months nothing happened they don’t answer and always same excuses

Hello kammy88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I spoke to them couple of days ago they said we are still processing the account is fully verified for last 4months then winning were not part of a bonus I did not use any bonus i only used what I deposited

Dear kammy88,

Unfortunately, the casino decided not to cooperate with us in resolving any complaints from the player so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick, Casino.Guru