Royal Planet Casino - 選手の退場が遅れました。

I deposited $50 & won $473 on Oct 2nd, 2023. I requested a bitcoin payout and provided all my kyc documents. Those were approved in a couple of days. I still have not received my payout as of 12/11/23. I've emailed manager@royalplanetcasino.com and got no response. I've spoken with live chat a dozen times and they all say verbatim, payout in que and will be paid anyway now. Nothing ever happens though. Please help me!

Dear supergenx70,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear supergenx70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.