Royal Slots Casino - プレイヤーは賞金を獲得する方法を知りません。

I spinned and won the money one million six hundred thousand and it even showed good luck but I don't know how to get the money 

Dear Charles,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please provide me with more information and details regarding this matter? Did you manage to log in to your account? Have you verified your account? And could you please provide me a screenshot of your winnings to support your claims? Thank you in advance for your reply.

Best regards,

Satrio

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.