Satbet Casino - プレイヤーの撤退は遅れています。

A gaming site (Satbet) which the URL is https://www.satbet.com/ which is taken license from you to provide online casino, My concern is that Im playing in that side from few days and I have completed all my security check and I got few withdrawals also but now I won some bit amount Now they are holding my money just because I won that much amount and telling the silly reasons like bank server issue, technical problem in site. one by one are telling the false information to cheat me.

Dear Sekhar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Disputed amount 1600000

Thank you very much for the clarification. I fully understand your frustration, Sekhar. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Im waiting from too long

Hello Sekhar,

Have there been any developments since our last conversation?

No still there is no development

Thank you very much, Sekhar, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello sekhar,

I looked at your complaint and will do my best to help you. I would like to invite Satbet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Satbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.