Savanna Wins Casino - プレイヤーは自分のアカウントにアクセスするのに苦労しています。

Hi, I am trying to access savanna wins and I have been playing the last few days with no issues but yesterday I was playing then it suddenly stopped And came up access denied. When I look Aat the screenshot it just a blank screen, I’ve tried multiple sites and cleared cookies hopining it’s just them updating the website or something

It then let me in and then did nothing I could still see my winnings. Why can’t I access, I have sent email to support@savannawinsnews.com and had no reply.

if I am unable to access I will have no option but to do a charge back for this.

Dear sburgo321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you had £160 in your casino account before you lost access?
• Could you please clarify if you have problems with accessing the website or just your account? Please post a screenshot of the message you see here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina