Savanna Wins Casino - プレイヤーは自分のアカウントにアクセスするのに苦労しています。

Hi, I am trying to access savanna wins and I have been playing the last few days with no issues but yesterday I was playing then it suddenly stopped And came up access denied. When I look Aat the screenshot it just a blank screen, I’ve tried multiple sites and cleared cookies hopining it’s just them updating the website or something

It then let me in and then did nothing I could still see my winnings. Why can’t I access, I have sent email to support@savannawinsnews.com and had no reply.

if I am unable to access I will have no option but to do a charge back for this.

Dear sburgo321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you had £160 in your casino account before you lost access?
• Could you please clarify if you have problems with accessing the website or just your account? Please post a screenshot of the message you see here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sburgo321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.