Seabet Casino - 賭博違反の疑いでプレーヤーの賞金は没収された。

When I applied for a withdrawal at this casino, they confiscated my balance for a betting violation.

However, they never responded to any requests for concrete evidence.

I checked the history of the EVOLUTION I was playing on and could not find any opp bets.

I would like the casino to provide evidence of the betting violation.

Dear andandjonnyx,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Seabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what game were you playing?

Could you kindly forward me the email from the casino with the explanation of why your balance was confiscated? My email address is veronika.l@casino.guru.

Have you passed the full KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I think I was playing baccarat etc. in EVOLUTION.

KYC has passed.

No email has been received.

I will send you a portion of the chat instead.

Could you please forward me your gaming history in Excel format, showing the problematic bets you made? You may request it directly from the casino. My email address is veronika.l@casino.guru. Thank you.

Transfer is not possible.

It would be possible to call the casino here for submission.

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear andandjonnyx,

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear andandjonnyx,

I apologize for the inconvenience, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website.  Regrettably, the casino is not licensed and has a very low safety index on our site. I strongly advise you to choose a licensed brand with a high safety index on our site in the future. This will help you avoid similar problems, and in the event of any issues, the chances of a successful resolution will be much higher.

If you have any questions or need further assistance, please let me know.

Best regards, Jozef

jozef.k@casino.guru