SELECT.bet Casino - 不正操作の疑いにより、選手の撤退が遅れている。

I had deposited on their website multiple times for a welcome bonus and multiple other reload bonuses before i decided to withdraw. Then i provided all the relevant information to withdraw my money and I got emails asking for further verification which i provided promptly. 10 days after waiting for my withdrawal I get told that my withdrawal has been cancelled because they suspected bonus manipulation, which is completely and utterly false. They said it is suspected because my betting had varying patterns, when all my bets fluctuated between $100-$20 depending on my confidence, most being $50-60. I was up $800 through all the bonuses and free bets and they just completely took all of that away. This is nothing short of a robbery and they didn’t even cash out my own money, which is the least of worries at this point as they clearly just stole $800 from me which is had wagered thousands of dollars to make. They informed me that 3-4 bets were unusually small in size compared to the other bets and please be mindful that I had about 1000 bets with them and because of those 3-4 bets they cancelled multiple bonuses as well as free bets that couldn’t even be manipulated as they didn’t require a wager. This is a complete highway robbery!

Dear 87pr65kw6d,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SELECT.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any justification for balance confiscation from the casino you might share?
• Please share with me the relevant communication you received from the casino regarding the issue. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I have sent you an email with the information. Please let me know if you require anything else.

Thanks

Dear 87pr65kw6d,

Please send me the specific communication, either as a screenshot or an email sent to you from the casino, so we have proof from your side regarding the specific accusations against you. I apologize for the inconvenience. My email is tomas@casino.guru

Dear 87pr65kw6d,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.