Sesame Casino - プレイヤーは入金ボーナスを受け取りませんでした。

The bonus, which was supposed to be activated for me the first time the account was activated, never happened, 3 times already!

Бонусът , който трябваше да ми бъде активиран още при първото захранване на сметката , така и не се случи, 3-пъти вече !

Dear ivaylotabakov0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sesame Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly the bonus you are attempting to claim is a casino welcome deposit bonus?

Did you try to contact the casino and asked for assistance? Did the casino explain why the bonus wasn't credited to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ivaylotabakov0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.