Slotozen Casinoのレビュー

Dear Steevee,

Thank you for the detailed feedback!

We're glad to hear you're enjoying the exciting games, great multipliers, and frequent no-deposit bonuses.

It's also fantastic to know you had a smooth experience with both your win and our customer service team. We're especially happy that you enjoyed the holiday quests!

We appreciate your suggestion about the loyalty points system. Your input is invaluable, and we’ll certainly take it into consideration.

We look forward to continuing to enhance your experience!

Kind Regards,
Slotozen Casino Team

Dear Nicole453,

Thank you for your feedback. It holds significant value for us.

We are glad to know that you found our lootboxes interesting. We always try to offer exclusive bonuses for our players.
We are sorry, that you faced some issues with bonus wagering, however, it is great to know that you managed to complete it and get your wins.

If you ever have any more thoughts or suggestions, feel free to reach out to our team.

Kind Regards,
Slotozen Casino Team

Dear AlexaV,

Thank you for taking the time to write the feedback. It means a lot to us.

We are pleased to hear that enjoyed our welcome bonuses. Let us congratulate you on your win as well.

We are delighted that your withdrawal request has been processed successfully and promptly. Moreover, it is great to know that our support team managed to help you with the verification process.

We understand the fact that not all games are available to play with bonus funds can be disappointing. However, we have a great bonus wagering category on our site, where you can find the best slots for playing with bonuses.

If you ever have any more thoughts or suggestions, feel free to reach out to our team.

Kind Regards,
Slotozen Casino Team

Dear Emily56,

Thank you for your positive feedback!

We're thrilled to hear that you enjoyed the frog game and had a great experience with it.
It's also awesome to know that our support team was able to assist you smoothly with the verification process.

Looking forward to seeing you at our casino even for more good times.

Kind Regards,
Slotozen Casino Team

Dear Ameliabayer3,

Thank you for your feedback. It holds significant value for us.

Your perspective helps us understand what we are doing well and where we can improve.

We are thrilled that you like our bonuses and enjoyed the communication with our support team.
Thank you for choosing our casino.

If you have additional questions, don't hesitate to contact us at any time. We are always ready to help you.

Kind Regards,
Slotozen Casino Team

Dear Bonnnie2511,

Thank you for taking the time to write the feedback. It means a lot to us.

It is a great pleasure to know that you liked our casino and enjoyed your time with us. Moreover, we are truly delighted to learn that our dedicated support team was able to effectively address your needs

It brings us great joy to see our valued customers have a variety of bonuses to choose from.

We hope that the verification process will be more smooth for you in the future, and we hope to see you as a winner at our casino.

If you have any questions, please do not hesitate to reach out to our team at any time.

Slotozen Casino Team

Dear Boss78,
We’re sorry to hear you didn’t get much luck upon your first playing with us, but we see that you still had quite a bit of wins.
Hopefully, you’ll get your lucky streak if you give us another chance! And our VIP managers would be happy to advise you on choosing games that would satisfy your interests.
Best of luck,
Slotozen Team

Dear kate.lawrence0011!

We sincerely appreciate such a positive review of our casino!

Thank you for your kind words about our website design and your positive experience in general! Our team would also like to express our gratitude for the wonderful feedback on the support team. We do our best to provide our players with an excellent service.
Stay tuned for something new!

Wishing you a wonderful game and great wins!

Warmest regards,
SlotozenCasino

Dear Ryanpokies,

To start with, we sincerely regret to hear that you had such an experience at our casino. Our team is always loyal to our players and does its utmost to provide users only with a pleasant experience.

Nevertheless, we would like to point out that we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted, so we propose free spins, match bonuses, and other awesome prizes as often as it is possible.

Regarding the cashback that was added to your account by mistake. We sincerely apologise for this inconvenience, and we are pretty sure, that we will be able to issue you a great sorry bonus that will change your mind about out casino (please contact our LiveChat for further assistance + attach a screenshot showing this reply).

However there is a point in our T&C indicating "If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account".
For more information, please follow this link: https://www.slotozen.com/terms-and-conditions

Our team apologies for this inconvenience once again and sends you their love and wish you the best of luck ;)
We are looking forward to seeing you again!

Kind regards,
Slotozen Casino

Dear Simikra20,
Thanks for sharing your experience!
Such feedbacks make us work harder and create more and more awesome things for our lovely players :)
Cheers,
Slotozen Team

Dear Lion,

We are delighted that you like our website, thank you for your feedback!

With love,
Slotozen Team

Dear Rile,
Thank you for your feedback.
We are very sorry that our casino has left such a negative impression on you. I want to draw your attention that x10 rule is described in our policy and game results do not depend on the casino, it is a random process.
With love, SLOTOZEN TEAM

Dear Jenny,

Thank you for the wonderful feedback. We are delighted that our website has left you with such good emotions.

With love, Slotozen Team

Dear Nickypoxxx!
Thank you for your lovely feedback!
Happy you enjoyed our bonuses offer and our support services. Keep an eye on our new games and promo offers for the most exciting playing experience. Have fun and good luck!

Cheers,
Slotozen Team

Dear maroun 2021!
Thanks for your feedback!
Could you please share with us more info what impacted on your review?
Your reply is very important to us.
Thank you !

Best regards,
Slotozen Team

Dear Wollygog, so sorry you weren't completely happy with us. Our support team is available in live chat 24/7, except for a few short breaks throughout the day. So if we're offline, the moment you want to chat with us, try the chat just a bit later.
Enjoy your playing, and best of luck!
Best regards,
Slotozen Team

Dear franztheuerw,
Thanks for sharing your feedback.
We are so sorry to hear you were upset with our Bonus Policies. We have a rule that all bonuses have limits for a maximum withdrawable amount, e.g. x10 the bonus amount for all cash bonuses. Kindly note that you accept our T&C as well as Bonus T&C upon registration. We offer a great deal of generous bonuses to our players, and they come with certain wagering rules. If you prefer to play without any limitations, you are welcome to play with your deposit money only. That way, you won’t have any restrictions such as a bet amount, game choice or winnings amounts. We’d love to have you back with us. Let us know your profile details and we’ll make sure to come up with a nice personal bonus for you to make you feel better.

Best regards,
Slotozen Team

Dear Melin!
I think this is the absolute best review we've had so far! Thank you so much for your support, we appreciate it greatly. Hurry up to check out the latest releases and the best of luck! Love, Slotozen

Dear Aapeli!
We're so happy you enjoy playing with us. Yes, you are right Play'n Go is missing, but we have more than seventy other game providers, hope you found it good) Have fun and good luck on your new exciting gaming adventures coming!
Cheers,
SlotoZen Team

Hello BlueJays!

Thank you for sharing your experience!
Could you tell us more about bonuses you don't like?
We do our best and improve SlotoZen every day.

Dear Lucky_45!

Thank you for your feedback. It is much appreciated!
Glad you like SlotoZen. 
We do our best to improve our product for players. Love, Slotozen

Hello Charlotte,

We're very sorry to hear that you were upset by our Bonus Policy.

Please note that we offer so many generous bonuses to our players, and that's why we reserve the right to limit winnings from wagered bonuses.

If you play with a bonus, we recommend you request a withdrawal once the limit is reached. You are more than welcome to deposit it back later to multiply your winnings without any bonus linked restrictions.

If you prefer to play with no limits right from the start, you can play without a bonus, with your deposit only. In that case, we'll be happy to make you a personal bonus later!

Chat with us any time and we'll see what offers we have for you now.

Best regards,
SlotoZen Team

Dear Jeffboy83,

We’re sorry to hear our support team couldn’t meet your expectations.

Please note that all bonus awards for reaching a new VIP level are added automatically once conditions are completed. Support team does not credit them manually, but we are always happy to show our appreciation for any sufficient bonus free deposit activity with a personal bonus.

If you decide to give us another chance, we’ll be happy to have you back!

Best regards,
SlotoZen Team

Dear pleni,

We’re very sorry our support didn’t explain the reason for closing your account.

We have investigated your case and received the answer that your account was closed by the anti-fraud department for using VPN to play games.

Since you have played down your balance before your account was closed, we can’t offer you a refund of your deposit.

Best regards,
SlotoZen Team

Hi Nox1986,
Thank you for your feedback.

Can you please tell us more about your experience?
What you are not satisfied with and how can we help you?

Slotozen Team

Hello sanchya,
Thanks for your feedback.

We apologize for this inconvenience. You are right, 4 days it’s a little bit longer, but now everything works properly and without delay.

Let us know, did you manage to withdraw your winnings?

Regards,
Slotozen Team

Hello ricky76,
Thanks for sharing your feedback.

We are really sorry for this inconvenience.
Can you tell us in more detail about your experience?
Which bonuses you did not get?

After we forward your request to the relevant department and get back to you with a prompt reply as soon as possible.

Slotozen Team

Hello Jamethai777,
Thanks for sharing your feedback.

About the payment methods and withdrawal options.
It solely depends on the player’s location and availability of payment/withdrawal options provided by the provider.

For Finland we have the following options for withdrawal: CoinsPaid, Visa, MasterCard, Maestro, Netteler, Skrill, Rapid transfer by Skrill, Mifinity, Bank Transfer, Sticpay, and Siru Mobile.

We would be happy to see you in our casino again and provide assistance if you need some help with bonuses or the withdrawal procedure.

Regards,
Slotozen Team

Hello vinvinc1980,
Thanks for your feedback.

We are sorry for this inconvenience.

Your request is already forwarded to the relevant department.
We will get back to you with a prompt reply as soon as possible.

Can you send us your email address, please?

Regards,
StayCasino Team