Slots Rush Casino - プレイヤーの撤退が遅れています。

the timer is not moving with real time, it has been showing 6 hours for the last 12 hours. Will I get a payout or am I wasting my time.

Dear Darcey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please specify when exactly you requested the withdrawal?

Have you tried discussing this issue directly with the casino? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Darcey,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Darcey, please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Darcey,

Thank you very much for your email. Unfortunately, we have been informed by the casino that they will not respond to us directly and will only cooperate with their approved Alternative Dispute Resolution provider (IBAS).

We will close this complaint as unresolved, I recommend you contact IBAS here: https://www.ibas-uk.com/contact-ibas/ and submit a complaint to them.

I am sorry I could not be of more help on this occasion.

Kind regards,

Kristina