Spinight Casino - プレイヤーの撤退が遅れています。

I initiated a withdrawal of €220 on 19th October, but the funds haven't arrived. The casino claims they have sent the money, which is not true.

Olen kotiuttanut 19.10 220e rahoja ei tule ja casino sanoo, että he maksanut rahan mikä ei pidä paikkaansa.

Hello HSLhsl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinight Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is confirmed with bank credentials. I didn't play with bonus money. Today was the last time I talked to them. Same thing every time. They say that they have paid and given trustly a series of numbers, but it is not valid for trustly, but trustly wants a receipt showing my name and the payment, but they do not send it and do not respond to the email.

Tili on vahvistettu pankkitunnuksilla. En pelannut bonus rahalla. Tänään viimeksi puhuin heidän kanssa. Sama juttu joka kerta. He sanovat, että ovat maksaneet ja antaneetkin trustlyn jonkun numero sarjan, mutta se ei kelpaa trustlylle vaan trustly haluaa kuitin missä näkyy nimeni ja maksu, mutta sitä he eivät lähetä eivätkä vastaa sähköpostiin.

I'm still waiting for the receipt, which I requested many days ago.

Edelleen odottelen kuittia mitä olen monta päivää sitten pyytänyt.

Hello HSLhsl,

Before we reach out to the casino on your behalf, could you kindly forward your deposit and withdrawal history, along with any correspondence between you and the casino, to nikolas.b@casino.guru? This information will help us better understand your situation and provide the necessary assistance.

Looking forward to your response.

Warm regards,

Nick

Dear HSLhsl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The matter has been resolved.

Asia on saatu ratkaistua.

Dear HSLhsl, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru