Spinz.com Casino - アカウント確認の問題により、プレイヤーの引き出しが遅れています。

So i tried to withdrawal from Spinz casino but they wouldnt let me because i wasnt verified on Wildz casino but i am on Spinz casino, i know there sister casinos but im verified on spinz casino which im tryna withdraw from, this is from May this year

i did happen to close the wildz account but im tryna get it re opened so i can verify so i can get my money from spinz casino

Dear Kieransmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinz.com Casino.

Please note each online casino will require you to complete verification independently regardless of its relationships with another online casino where you play.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain when was the last time you were in contact with Spinz.com Casino and what did you discuss?
• Have you begun the verification process by submitting any documents? Which ones and when did you submit them? Were any of the documents approved?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas