Spinz.com Casino - アカウント確認の問題により、プレイヤーの引き出しが遅れています。

So i tried to withdrawal from Spinz casino but they wouldnt let me because i wasnt verified on Wildz casino but i am on Spinz casino, i know there sister casinos but im verified on spinz casino which im tryna withdraw from, this is from May this year

i did happen to close the wildz account but im tryna get it re opened so i can verify so i can get my money from spinz casino

Dear Kieransmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinz.com Casino.

Please note each online casino will require you to complete verification independently regardless of its relationships with another online casino where you play.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain when was the last time you were in contact with Spinz.com Casino and what did you discuss?
• Have you begun the verification process by submitting any documents? Which ones and when did you submit them? Were any of the documents approved?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Last time i was in contact with spinz 2-3 weeks ago, was just asking how i can get my wildz account opened, waiting on them to reply for verification,

They are asking for source of funds ive sent some but trying to do it without giving to much information away,

no bonus just accumulated it by playing slots

Could you please provide supporting evidence?

Please share with me your communication with casino support regarding the verification of your account.

My email is tomas@casino.guru

Dear Kieransmith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.