Sportiumbet Casino - 当該プレイヤーは出金が遅れていると考えています。

they bring me round and round

Me traen vuelta y vuelta

Dear schlegl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

What happens is that in advance they say they will send you your withdrawal from 24 to 72 hours and that I should receive an email but since February 1 they have not sent me anything and the account has already been verified since January.

Lo qué pasa es que de antemano ellos dicen de 24 a 72 hrs te mandan tu retiro y que debo de recibir un correo pero desde el 1 de febrero no me envían nada y la cuenta ya está verificada desde enero.

finally they paid

Al fin pagaron

Dear schlegl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru