ゲームの支払いに対するプレイヤーの不満。

Hello, I deposited 100€ into this casino and didn't receive anything when I played on a Playtech slot, considering that in all the casinos where I played the same, the payout was completely different

Not even a 5 of a kind in at least 1000 plays.. It's a bit strange

Salve ho versato in questo casino 100 € e non mi ha dato niente giocando su una slot playtech, considerando che in tutti i casino dove ho giocato alla stessa il payout era completamente diverso

Non un 5 di un tipo su almeno 1000 giocate.. E un po' strano

Dear andreafassio73,

Thank you very much for submitting your complaint. Can you please forward a link of the casino? I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Thanks for the answer but we know very well that luck doesn't exist it's just a question of combinations and we also know that casinos (all) don't really run on random generations

Slots depend on many factors such as the payout, if you bet x by law it must give you y. Then if you lose or win it's a question of equations

Grazie per la risposta ma sappiamo benissimo che la fortuna non esiste è solo una questione di combinazioni e sappiamo anche che i casinò (tutti) non girano realmente su generazioni casuali

Le slot dipendono da molti fattori tipo il payout, se scommetti x per legge deve darti y.. Poi se perdi o vinci quella è una questione di equazioni

Due to the aforementioned reasons, this complaint will now be rejected until there will be any kind of evidence provided. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.