プレイヤーが賞金を引き出すのに苦労しています。

I have had lots of issues with this site.

I had a wager requirement of 4000 left then it dropped very slowly to 3700 and then suddenly went back up to over 5000.

Many of the games have strange money amounts added on to the balance and then taken away. Other times you can win on a feature and the money doesn't go on to you balance.

Despite all of this I was able to complete the wager requirements and was able to withdraw 300 which is the most according to the t&Cs.

However I clicked withdraw expecting it to ask me how I would like the withdrawal done but it didn't. I have no card on file because I used bitcoin so where has the money gone.

I would ask but I get no response from email support and the live chat has been disconnected on my account by a very unhelpful person who was sarcastic and rude.

Dear Bellthree,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thanks for the reply. The issue is that the withdrawal isn't anywhere. It can't go to a bank or a bitcoin account because the site did not ask for any information. I am unable to upload any ID because there is no option on the site nor does anyone reply to me. I am blind to what is going on.

Thank you very much, Bellthree, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bellthree,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite SlotsTitan Casino to join this conversation and participate in the resolution of this complaint.

Hi I have now received an email stating that I have broken the rules and bet more than 30% of my deposit on one slots bet. This is absolutely untrue. I never bet more than £2 on any slots game. Please address this issue with then. They are clearly fraudulent. The only thing that could have happened was that on 2 occasions I had a game malfunction and stated that I'm not able to bet that high but this was not me changing the bet, it was an error with the game just like the issues I stated in my original message to you.

So they have cancelled my winnings in full for something that is totally incorrect

Hello Bellthree,

Thank you for the additional information. There has so far been no response from the casino, when the timer expires I will attempt to contact them once more.

We would like to ask SlotsTitan casino to respond to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Bellthree,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could have been of more help.

Best regards,

Adam