プレイヤーの撤退が遅れています。

Doesn't pay out and always asks for a deposit to release the balance

but never releases it

Não paga e sempre pede depósito pra liberar o valor

e nunca libera

Dear katiasumieft2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before proceeding with this complaint, please post the casino's website link here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear katiasumieft2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.