プレーヤーがアカウントにアクセスできない、または資金を適切に引き出すことができない。

Hello, I was unable to withdraw funds from my account today. When I tried to get help through online chat and followed their steps, I was unable to even access the website as it stated it was not secure (something that has never happened before). I have 74 euros in the account that I wanted to withdraw, but now I can't even access the account. I've sent emails, but have received no responses.

Hola, hoy no conseguía retirar los fondos de mi cuenta, al intentar obtener ayuda por parte del chat online y siguiendo sus pasos, no he podido ni acceder a la web ya que ponía que no era seguro. (Algo que no habia pasado nunca). Tengo 74 euros en la cuenta que quería retirar pero ahora no puedo ni acceder a la cuenta. He mandado correos, pero no he obtenido respuesta alguna

Dear alvaroastrabu20,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cazimbo.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 
• Is this the correct website of the casino https://cazimbo.com/?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alvaroastrabu20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.