決済が遅延しているとのクレームがあります。

I made a withdrawal at dawn from Saturday to Sunday of 380$ minus 18 withdrawal fee.

The value of 362 did not land in my account, and I had already made withdrawals on this TIGRE 777 platform, so I opened a call with support, they claim that the payment was successful, but it did not land in any of my accounts. Sent all the statements of all my accounts and they wouldn't send me proof of payment.

Fiz um saque na madrugada de sábado para domingo de 380$ sendo descontado 18 de taxa de saque.

O valor de 362 não caiu em nhm conta minha, sendo que eu já havia feito saques nessa plataforma TIGRE 777, então abri chamado junto ao suporte, eles alegam que o pagamento foi bem-sucedido, mas não caiu em nenhuma conta minha. Mandeu todos os extratos de todas as minhas contas e eles não quiseram me mandar comprovante de pagamento.

Dear larissacsantos97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear larissacsantos97,

Have you received your withdrawal from the casino yet?

Dear larissacsantos97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.