賞金の出金が遅延しています。

I paid out 2050€ Casino Manager deleted my won profit 1850€ 200€ credited to my game account Reason is bonus conditions last deposit x10 can pay said but problem is I made first deposit 40€ played with bonus money and bonus fully implemented at the end 450€ won paid out the amount would be outstanding then deposited again €20 played with bonus money game at the beginning €1200 won I wanted to see the history and bonus turnover would not have been shown because customer service told me I won real money I can withdraw, I have a standing payment canceled €1650 continued playing €2100 made €2050 paid out €50 lost game account zero€ pending payment €2050 next days checked accepted shown next day manager canceled deleted win back €200 credited to game account

Ich habe 2050€ausgezahlt Casino Manager hat meine gewonnene Gewinn 1850€ gelöscht 200€ auf mein Spielkonto gutgeschrieben Grund ist Bonusbedingungen letzte Einzahlung x10 bezahlen kann gesagt aber problem ist ich habe erste Einzahlung 40€ gemacht mit Bonusgeld gespielt und Bonus voll umgesetzt am Ende 450€ gewonnen habe ausgezahlt die Betrag wäre ausstehende danach wieder eingezahlt 20€ mit Bonusgeld gespielt Spiel zum Anfang 1200€gewonnen ich wollte von Verlauf und Bonusumsatz sehen wäre nicht gezeigt worden Weill Kundendienst Hat mir gesagt ich habe echtgeld gewonnen ich kann Auszahlen lassen,ich habe stehende Auszahlung storniert habe 1650€weiter gespielt 2100€gemacht 2050 €ausgezahlt 50€ verloren Spielkonto null€ stehende Auszahlung 2050€ nexte Tage kontrolliert akzeptiert gezeigt nexte tag Manager hat storniert gelöscht gewinne 200€ Spielkonto gutgeschrieben zurück

Dear rohstein,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.