選手の退場が遅れています。

I played with this casino called BETLovely and I went to withdraw my 150$ and now they’re saying it’s in process and it should have been sent to me the original timeframe was 24-72 hours and it’s been since September 23rd and now they’re just leaving me on hold and not responding!

Hello amyvieytes4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betlovely Casino. Please allow me to ask you a few more question before we would move forward.

Can you forward direct link to this casino as I was not able to locate it? Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear amyvieytes4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.