Thebes Casino - プレイヤーのアカウントがブロックされました。

I played with a bonus/free spin amount. I managed to satisfy the play through requirements/amount and the balance was adjusted to r1000 ( no problem yet).

I verified my documents and made a successful deposit..

i withdraw the r1000 as the withdrawable amount was r1000 and continued to play with the deposited amount.

I only received a payment of only 0.00169btc(+-350 rand) and then my account was blocked /suspended.

I'm unable to communicate with them via email as they don't respond.

Dear Krisjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the casino has a right to close any account without further explanation. Could you please specify which bonus you have redeemed initially? Was it a Free Bonus money  (No Deposit bonus)? Have you deposited any funds into your account?

I hope we will be able to help you to receive a refund of your deposit as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Krisjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.