TrueFortune Casino - プレイヤーの撤退は遅れています。

I put in for a withdrawal on 5-03-2022. I sent in my verification ID knowing with previous experience with other casinos on 5-15-2022 after I didn't hear anything. Everything was verified. I was told it could take up to 18 business days. It's been that and longer. I can get no one to communicate with me or tell me anything.

Dear Malisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It was nice to hear so quickly back. Unfortunately, I have not had that kind of luck from True Fortune Casino. Once I started to inquire and complain I was quickly blown off. Now there is no communication. This was my first withdrawal and I promise my last.

Thank you for your reply, Malisa. Could you please advise whether or not you have accumulated your winnings with a bonus? Also, what is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

It's funny one I contacted you they sent my withdrawl....well some of it. I have no idea why but they sent half? I've contacted them to find out why and absolutely no answer!! I'm so frustrated. Thank you so much for all you've done and do for people like me!

Thanks for the update. Have your winnings been accumulated with a bonus? If yes, could you please specify which offer you redeemed? If possible, please post here the link to the bonus you played with.

Dear Malisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.