Trust77 Casino - プレイヤーはブロックされました。

I play with this casino---trust77,,for some times,,,got win/lose,,,at first few times,,they did do withdrawal for me when I win but the last time before they frozen my account and block my whatapp when I want to make a withdrawal of 2900,,they delayed my payment for few hours,,,then they say it's the game provider---SA Gamming--who hold my credit which they claim that the decision make is final and I can't do anything to get my money back,,,at last after one day,,,they ---trust77-- told me though live chat that they will return me my initial deposit back to me,,,but after waiting for few days,,they not only never return my initial deposit to me as they had promised,,,I go to their website live chat,,once I mentioned my username,,,then they totally did not respond me,,I hope someone can help me with this issue,,,,,I hope someone who is power and helpful enough to help me up as I already can't do anything with them,,, thanks

Hello Kuan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Kuan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.