Dear HannesLux,


Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear about your experience and fully understand the frustration you describe.


At Tsars, our priority is to provide a fair, transparent, and trustworthy environment for all our players. All of our games come directly from certified and reputable studios and are subject to regular audits to ensure that RTP (Return to Player) percentages are accurate and outcomes remain fair and unbiased. We want to reassure you that we do not alter or interfere with these results in any way.


Regarding verification and withdrawals, these processes are required under strict regulatory and security standards to protect both our players and the platform. While additional checks or technical delays can sometimes extend the timeline, we aim to process all requests as quickly and efficiently as possible. If you experienced a delay, we sincerely apologise and would like to review your case in detail.


We are equally disappointed to hear that your interactions with our support team did not meet your expectations. Providing timely, effective, and personalised assistance is something we continuously strive to improve, and we regret if your experience fell short of this standard.


We kindly invite you to contact us directly via live chat or at [email protected] with your account details so we can personally investigate the issues you’ve raised, and our team will be pleased to assist you further.

Your feedback is very important to us, and we deeply regret any stress or inconvenience caused. Our commitment remains to ensure a secure, fair, and enjoyable experience for every player.


Warm regards,

Tsars Team

Dear Annakaisa,

Thank you for sharing your experience with us. We truly regret to hear about the difficulties you’ve encountered.

Please be assured that as a licensed and regulated operator, we never close or restrict accounts without a justified reason — and certainly not as a result of winnings. Account actions may only occur in line with regulatory, security, or verification requirements.

We’d be happy to look into your case and assist you further. Kindly reach out to us directly at [email protected]
or via our live chat, and our team will review your account in detail to ensure everything is handled correctly.

We appreciate your patience and understanding, and we’re always here to help.
Kind regards,
The Tsars Team

Dear Petitgamer,

We genuinely appreciate your honest feedback and value your opinion.

Our team extends sincere apologies for the inconvenience caused by the verification matter.

We are diligently working on the matter to prevent such incidents from happening in the future.

Furthermore, we kindly ask you to check email notifications, as we have added a glimmer to address the issue you previously encountered.

If anything else arises, please let us know right away via live chat or email.

We greatly appreciate your time and patience with us!

Sincerely,
Tsars team

Dear Inrel19,

Our team truly appreciates the time and effort you have taken to provide us with your valuable feedback.
We understand that your experience has been less than satisfactory, and we are deeply sorry for any inconvenience caused.

We would be more than happy to clarify any issues raised in your review.

Firstly, we want to assure you that we only offer games from trusted providers.

As casino operator, we do not influence the outcome of game rounds, and the Return to Player (RTP) values are strictly managed by the game providers. You can review these values in the game settings of each game offered at our casino.


Regarding the daily reward - there may be certain conditions that can affect the cashback being credited.
The cashback is calculated and credited to accounts automatically during the hours of 00:00 to 06:00 UTC.

If an account balance is active during this time frame, the cashback will not be received automatically; in such cases, we will need to process it manually. If you believe that you should have received the daily reward, or if happen to require any assistance, please, feel free to get in touch with us via email or live chat - both communication tools are available 24/7.


Concerning the chat experience - we are sorry to hear that you had an unpleasant experience with our support team.

Your satisfaction is our priority, and we are dedicated to delivering an even more exceptional experience during your next interaction with us.

We appreciate your understanding and cooperation regarding the issues mentioned above.

Sincerely,
Tsars team

Dear Ncp96,

We would like to extend our heartfelt gratitude to you for taking the time to share your thoughts with us. Your feedback is incredibly valuable to us as we strive to improve our service and offer the best possible experience to our customers.

Understandably, your experience may not have met your expectations, and we would like to express our sincere apologies for any inconvenience you may have faced.

Your concerns regarding our withdrawal system are greatly appreciated; we would like to provide you with some information to address them.

Our offer provides a range of payment options, from bank transfers to e-wallets and cryptocurrency. Once you have completed the standard verification process, you can quickly request a withdrawal by accessing the withdrawal page from the menu on our website.

We take great pride in the quality of our withdrawal system and are pleased to inform you that withdrawals are processed instantly.

However, we understand that your experience may have been smoother than it was. We continuously seek ways to improve our service and welcome any feedback you may have. Please get in touch with us via live chat or email to discuss any issues you have encountered.

We value your opinion and are committed to providing you the best possible service.

With warmest regards,
Tsars team

Dear Giannis400,

Thank you for taking the time to share your experience at Tsars!

We are sorry to hear that you weren't delighted with your experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.

We want to provide you with further clarification on the topics you mentioned in your review, as we want to ensure that we address any concerns you may have.

To begin, we understand how important it is for you to have access to your deposit and withdrawal history. You can find all transactions by visiting "cashier" -> "My transactions". If you would like a document, please get in touch with our support team, and we'll be happy to assist you. Please note that you must request the document itself, not just the total number of deposits and withdrawals.

We acknowledge your concerns regarding the return to player rate (RTP). Please be assured that all games are provided by trusted and tested game providers; we take this matter very seriously. If you have any doubts, please do not hesitate to inform us, and our technical team will carefully check the gameplay for any possible irregularities.

We understand that you may find it necessary to close or limit your account, and we are here to assist you with that process. Please be assured that our team handles such requests promptly and in accordance with our Responsible Gambling policy.

Regarding financial fees, there is a fixed deposit fee of 1 Euro, which covers transaction costs. Additionally, specific payment methods may incur withdrawal fees, which are mentioned on our website in advance. It's important to note that your bank may also apply conversion fees. If you want to avoid the withdrawal fees, our team highly suggests using cryptocurrency as a deposit/withdrawal option.

We want to emphasise that our casino does not benefit from any withdrawal fees that may be applied.

I hope that this explanation has provided you with a better understanding of our policies. If you still have any concerns, please do not hesitate to contact us. We value your feedback and are committed to improving our customer experience.

Thank you for your understanding.

Warm regards,
Tsars team