Vavada Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

About 10 days ago, I registered and received a bonus, which I used to win at a slot game.

After fulfilling the wagering requirements and playing adequately, I submitted a withdrawal request, only to find my account blocked.

Thinking this was a mistake, I reached out for support and received an email with accusations I was unaware of. I am attaching the contents.

Could you please contact the casino and help resolve this issue?

10日ほど前に登録後、ボーナスを受け取りスロットゲームで勝利しました。

賭け条件をクリアしじゅうぶん遊んだので出金申請をすると、アカウントがブロックされました。

何かの間違いだと思い問い合わせてみると身に覚えの無い内容のメールが届きました。内容を添付します。

カジノに連絡を取り、この問題を解決していただけないでしょうか。

Dear niipoppo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did they block your casino account due to suspicions of bonus hunting/abuse?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

KYC is not required and has not been passed

I was playing alone, with no family or friends nearby.

I received an email saying that I was creating a one-day account. I will forward the correspondence with the casino for more details. Please confirm.

KYCは求められていないので、合格していません

一人でプレイしていました。家族や友人は近くにはいませんでした。

一日限りのアカウントを作成しているとメールが来ました。詳しくはカジノとのやり取りを転送します。確認お願いします