Vegas Rush Casino - プレイヤーの撤退はますます遅れます。

I deposited $50 on this site and won a little over $1100 I requested a withdrawl for $1000 and sent in my KYC info and was informed my withdrawl was approved and would be processed in 7-10 days it has now been a month and a half and the site seems to have shut down and moved to now Kats casino and won't respond at all to my emails.

Dear Jmarkus44,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Rush Casino.

Could you please confirm that you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you accumulated your winnings with or without an active deposit?

Additionally, if there is any relevant communication between you and the casino, please forward it to veronika.l@casino.guru. Alternatively, you may post it here.

Thank you very much in advance for your reply.

Best regards

Veronika

Hey Veronica thanks for the help! Yes I have did pass the KYC I will forward you the approval emails, I have not withdrawn from the site before this was the first real deposit I made on the site and did not use any bonus codes so I did not have any playthrough requirements

Dear Jmarkus44,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Vegas Rush Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Vegas Rush Casino. I wish I could be of more help.