Velvet Spin Casino - 選手の退場が遅れています。

I have three withdrawals for a total of $1719. I get no response from the payments department they will not respond to emails and now my emails won't even go through. When I contact customer service they tell me the same thing over and over that they will make sure it goes to the right department and escalate withdrawal but it doesn't do any good

Dear Onthebrink,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Onthebrink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have never made a withdrawal from velvet spins. I am verified everything is in order. There are three withdrawals that totaled the 1700 I'm sure they were played with a bonus but I always play by the rules so I know that's not the problem. I noticed afterwards that they had a bad rating and that I probably shouldn't be playing there

Thank you very much for your reply, Onthebrink. Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Onthebrink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.