VIP Club Player Casino - プレイヤーは撤退することができません。

Meyt playthrough and id requirements now when i login chat support not even showing. Talked to customer support who multiple times cut conversation have proof of all cuurnt player balance close to 700. Please help

Hello katemwilliams24661,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with VIP Club Player Casino. Allow me to ask you a few question before we would move forward.

What bonus did you use to accumulate your winnings? Is your account verified in the casino? If not, did you send them your documents? Since when exactly are they not responding to you?

Also please if you have any additional screenshots or proof forward them to to nikolas.b@casino.guru.

Regards,

Nick

What bonus did you use to accumulate your winnings?

150 new player bonus advertised on their site

Is your account verified in the casino?

My I'd has been verified as of this morning and sent address verification

If not, did you send them your documents?

Yes multiple times

Since when exactly are they not responding to you?

Yesterday no chat button when logging in however this morning chat available agent informed me I am eligible for 100 withdrawal out of 600 put in withdrawal request currently waiting on address verification approval according to casino

Also please if you have any additional screenshots or proof forward them to to nikolas.b@casino.guru

Will send

Dear katemwilliams24661,

Based on your last post, it seems you just need to wait for the full verification and you will be able to withdraw without any problem. We always recommend to wait at least 14 days for the first ever withdrawal of the player to arrive as the verification may take up some time. I will now prolong the timer by 7 more days. Please let us know if there will be any update regarding the verification or the payment.

Dear katemwilliams24661,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.